IT Services

Comprehensive IT Services & Support

Keep your business running smoothly with our managed IT services. From 24/7 support to complete infrastructure management, we're your trusted technology partner.

Your Complete IT Department, Outsourced

SHADOW NEWTEK INFORMATION TECHNOLOGY LLC provides comprehensive IT services that enable businesses to focus on their core operations while we handle all their technology needs. Our managed IT services deliver enterprise-level support, security, and infrastructure management tailored to organizations of all sizes.

Our IT Services Portfolio

Managed IT Support

Comprehensive IT support services that keep your systems running smoothly and your team productive. Our proactive approach minimizes downtime and maximizes efficiency.

  • 24/7 Help Desk Support
  • Remote and On-Site Support
  • User Account Management
  • Software Installation and Updates
  • Hardware Troubleshooting
  • IT Asset Management

Network Administration

Design, implement, and maintain robust network infrastructure that ensures reliable connectivity and optimal performance for your business operations.

  • Network Design and Implementation
  • Router and Switch Configuration
  • Firewall Management
  • VPN Setup and Management
  • Network Monitoring and Optimization
  • Wireless Network Solutions

Server & Infrastructure Management

Ensure your critical infrastructure operates at peak performance with our comprehensive server and infrastructure management services.

  • Server Installation and Configuration
  • Virtualization Solutions (VMware, Hyper-V)
  • Storage Management and Optimization
  • Performance Monitoring and Tuning
  • Patch Management
  • Capacity Planning

Cloud Services Management

Leverage the power of cloud computing with our comprehensive cloud services that ensure scalability, reliability, and cost-efficiency.

  • Cloud Migration Services
  • Multi-Cloud Management
  • Cloud Backup Solutions
  • Office 365 Administration
  • Cloud Security Management
  • Cost Optimization

Security Services

Protect your business from cyber threats with our comprehensive security services that safeguard your data and systems.

  • Security Assessments and Audits
  • Endpoint Protection Management
  • Email Security and Filtering
  • Security Information and Event Management (SIEM)
  • Vulnerability Management
  • Security Awareness Training

Backup & Disaster Recovery

Ensure business continuity with our robust backup and disaster recovery solutions that protect your critical data and minimize downtime.

  • Automated Backup Solutions
  • Disaster Recovery Planning
  • Business Continuity Services
  • Data Replication
  • Recovery Testing and Validation
  • RPO/RTO Optimization

Our Service Delivery Model

1
Proactive Monitoring

24/7 monitoring of your IT infrastructure to identify and resolve issues before they impact your business operations.

2
Preventive Maintenance

Regular maintenance and updates to keep your systems secure, optimized, and running at peak performance.

3
Rapid Response

Quick resolution of issues with our tiered support system and guaranteed response times based on priority levels.

4
Strategic Planning

Regular technology reviews and strategic planning sessions to align IT services with your business goals.

5
Continuous Improvement

Regular performance reviews and optimization to ensure our services continue to meet your evolving needs.

Benefits of Our IT Services

Reduced IT Costs

Lower your IT expenses with predictable monthly costs and eliminate the need for full-time IT staff.

Increased Uptime

Minimize downtime with proactive monitoring and rapid issue resolution.

Enhanced Security

Protect your business with enterprise-level security measures and compliance support.

Scalability

Easily scale IT resources up or down based on your business needs.

Access to Expertise

Benefit from a team of certified IT professionals with diverse expertise.

Focus on Core Business

Free your team to focus on strategic initiatives while we handle IT operations.

Our Service Level Commitments

99.9%

Uptime Guarantee

<15min

Critical Response Time

24/7

Support Availability

95%

First Call Resolution

Need IT Support?

Let us handle your IT needs so you can focus on growing your business.

Get Support Now

Why Choose Our IT Services

  • Certified IT Professionals
  • Proactive Monitoring
  • Rapid Response Times
  • Transparent Pricing
  • Customized Solutions
  • No Long-term Contracts

Technologies We Support

Microsoft AWS Azure VMware Cisco Office 365 Linux Google Workspace

Ready to Optimize Your IT Operations?

Experience the difference of professional IT management with our comprehensive services.

Copyright © 2025 SHADOW NEWTEK INFORMATION TECHNOLOGY LLC